Dynamics 365 Remote Assist iOS App 2020.01.22

Microsoft Dynamics 365 Remote Assist enables technicians to effectively collaborate and troubleshoot issues with remote peers using Microsoft Teams or Dynamics 365 Remote Assist, significantly reducing travel time and costs. This solution allows technicians and remote collaborators to include mixed reality annotations to give instructions in a contextual manner. Technicians can also capture and visualize images and videos of their organization’s assets, storing them in Common Data Service.

• Upon installation, users can access a 90-day free trial license or utilize the 30-day trial license offered by their organization. Technicians and remote collaborators may also require a free or paid version of Microsoft Teams. Hardware and license prerequisites may vary depending on the features and content needed. Following the trial period, technicians will require a paid Remote Assist license, inclusive of Microsoft Teams and capacity for Common Data Service.

Features:

• One-to-one and group video calling capabilities
• Support for Microsoft Teams Meetings
• Add mixed reality annotations in space
• Ability to capture and annotate images and videos of assets stored in Common Data Service
• Annotate on a 2D image capture of the space during a call
• Exchange messages, in-call snapshots, and files through the text chat
• Record session history via call recordings
• Integration with Microsoft Dynamics 365 Field Service
• Link call history, in-call snapshots, and shared files during a Remote Assist mobile call to an associated Field Service work order
• Initiate a call to a remote collaborator from the Dynamics 365 Field Service mobile app to the Dynamics 365 Remote Assist mobile app
• Compatible with mobile devices lacking augmented reality (AR) support
• Included in the Microsoft Intune approved client app list
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*Certain commercial functionalities require a paid or trial subscription to Microsoft Dynamics 365 Remote Assist and Microsoft Teams for professional usage. If you are unsure about your company’s subscription or accessible services, please visit http://aka.ms/GetRemoteAssist to connect with a Dynamics solution expert or contact your IT department.

By installing Remote Assist, you are accepting the licensing terms (view aka.ms/RemoteAssistSoftwareLicense) and privacy policies (aka.ms/privacy). For assistance or feedback, please email at d365rafb@microsoft.com.